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FAQs for parents

In response to COVID-19, the way we provide our service has changed but don’t worry; we are still here if you need us. We are still able to offer you and your child advice and support on a wide range of health-related topics, including emotional health and resilience, lifestyle choices and behaviour.  We will continue to offer this support via the phone or video call. There are many ways to contact us if you would like some support.

Our school health service has also put together some useful information for parents in our frequently asked questions section below.

FAQ contents


School Health FAQ header

School Health Service

COVID advice header

COVID-19 advice

Please find a range of resources to support you and your family in the current COVID-19 pandemic.

Emotional health FAQ header

Emotional health and wellbeing

Return to school FAQ header

Return to school

Understanding our child FAQ header

Understanding your child

Understanding your child – FREE online courses for anyone caring for a child in Kent.

These courses can help you:

  • build confidence
  • grow positive relationships with your children
  • add simple, practical strategies to your parenting toolbox

Go to, apply the access code Invicta, and register for an account. You can complete courses at your own pace, starting in pregnancy up until your child’s 19th birthday.

If these courses raise any concerns please contact your local health visiting team or school health team for more support.

Whole family wellbeing FAQ header

Whole family wellbeing

Domestic abuse header

Domestic abuse

Domestic abuse includes physical, emotional and sexual abuse in couple relationships or between family members. Domestic violence can happen to anyone.

If you feel uncomfortable, pressurised, threatened or have been attacked don't wait, ask for help now.

You can find more information about local support for domestic abuse at They offer confidential, non-judgemental information and support. Women can call the National Domestic Abuse Helpline (0808 2000 247), men the Mens' Advice Line (0808 8010327) and children and young people can call ChildLine on 0800 1111 for free confidential support at any time, day or night. Childline online is also available.

You can also speak to Kent Police on the non-emergency telephone number 101, but if you are at immediate risk then please call 999.

You can find more information about local support for domestic abuse at

Immunisation FAQ header

Immunisations and vaccines

While preventing the spread of COVID-19 and caring for those infected is a public health priority, it remains very important to maintain good coverage of immunisations, particularly in the childhood programme. In addition to protecting the individual, this will avoid outbreaks of vaccine-preventable diseases that could harm individuals and increase further the numbers of patients requiring health services.

School-age vaccination providers are working to restore vaccination programmes, in line with local needs and arrangements. The immunisation team has put together some FAQs for parents here.