Newborn Hearing Screening Programme

Improving outcomes for every child through a high-quality hearing screening programme and early intervention.

Avalon House

0300 123 3071

Heathside Centre, Heath Road, Coxheath, Kent ME17 4AH

kchft.NewbornHearingScreening@nhs.net

Monday to Friday, 7.30am to 3pm

Medway Maritime Hospital

Kent ward, Windmill Road, Gillingham, Kent ME7 5NY

kchft.NewbornHearingScreening@nhs.net

Monday to Friday, 7.30am to 3pm

Darent Valley Hospital

Willow Ward, Darent Wood Road, Dartford, Kent DA2 8DA

kchft.NewbornHearingScreening@nhs.net

Monday to Friday, 7.30am to 3pm

Tunbridge Wells Hospital

Third floor, Tonbridge Road, Pembury, Tunbridge Wells, Kent TN2 4QJ

kchft.NewbornHearingScreening@nhs.net

Monday to Friday, 7.30am to 3pm

We also have outpatient clinics in:

  • Darent Valley Hospital CRC
  • Magpie Centre, Medway Maritime Hospital
  • Molehill Copse Clinic
  • Woodlands Sure Start Centre,
  • Sittingbourne Memorial Hospital,
  • Seashells Sure Start Centre, Sevenoaks
  • Paediatric audiology and women and children’s outpatients, Tunbridge Wells Hospital.

Who we are

We are qualified newborn hearing screeners covering West Kent, Medway and Swale. Our aim is to improve outcomes for every child through a high-quality hearing screening programme, safe and effective assessments and family-centred early intervention.

What we do

We are recognised as the world’s leading newborn hearing screening programme, sharing the latest research and best practice guidance. We offer newborn hearing screening and safe and effective assessment for babies.

We develop and promote family-friendly integrated services, which support effective early intervention for deaf children. We also empower parents to make informed choices for their child. We routinely offer newborn hearing screening for every baby born in England.

How do you use this service?

You can contact the service directly using the information given above or you can be referred by a GP or healthcare professional.

Your comments

February 2018
Dartford

Very efficient service from obtaining appointment, to friendly knowledgeable staff. Seen to quickly, baby had no interference and slept throughout. Very happy Mum and dad. Thank you.

February 2018
Dartford

Very professional. They explained the type of test and how it will be done.

February 2018
Dartford

Quick, professional, fast results.

January 2018
Medway

Lovely relaxed service.

January 2018
Tunbridge Wells

Excellent, friendly service that gave me peace of mind.

January 2018
Tunbridge Wells

I was very happy with the screeners visit, she was very informative but really friendly and caring at the same time

December 2017
Swale

I found it informative and was quick and easy. The screener was polite and professional.

December 2017
Medway

Simple well explained process which gives you peace of mind.

November 2017
Medway

Very quick and simple. Explained well and easy to understand.

November 2017
Swale

Very good local service to us, as new parents this made it more of comfortable experience and not so stressful.

November 2017
Dartford

Very gentle and quick appointment and gives good peace of mind.

October 2017
Dartford

Extremely friendly, peace of mind.

October 2017
Dartford

The woman who came to see me and my newborn was extremely kind and explained everything clearly.

October 2017
Dartford

The lady was very friendly and helpful. Could not fault service in any way.

October 2017
Dartford

Very efficient and competent service. Very informative.

September 2017
Medway

The lady who done it was extremely friendly and made myself feel at ease. Perfect with baby also.

September 2017
Tunbridge Wells

Mary was amazing, caring, considerate with great service.

September 2017
Dartford

Everything explained really well. Very polite and welcoming.

September 2017
Dartford

Hearing Screener was lovely and polite. Introduced herself and very professional at all times. Also impressed with how quickly an appointment was given.

September 2017
Maidstone

Jackie was very friendly and calming. She made everything very clear and ensured we understood.

August 2017
Medway

The process was professional and caring.

August 2017
Swale

Lovely hearing tester, quick and painless for baby.

August 2017
Medway

Quick and easy. Lady was very nice and polite. Explained the process.

August 2017
Dartford

Very kind and gentle.

July 2017
Medway

Friendly, helpful greeting when we walked in, lovely centre.

July 2017
Medway

Friendly, gentle and an important test.

July 2017
Dartford

Great, friendly, quick and efficient screening, very re-assuring.

July 2017
Dartford

You gave 100%. You explained everything and made us feel at ease. Thank you.

July 2017
Tunbridge Wells

Very caring service and polite lady who saw me was very informative about the hearing test and what would happen if she needed more checks.

July 2017
Tunbridge Wells

We were both extremely pleased with the service and wouldn't change a thing.

July 2017
Medway

Everything explained in detail and no distress to baby.

June 2017
Medway

Great service - lovely lady, friendly, professional and informative. Put two new parents at ease.

June 2017
Dartford

The ladies that undertook the test are amazing. Very informative, very calming and explained everything perfectly. Couldn't be nicer.

June 2017
Tunbridge Wells

The service provided was detailed and I felt that our needs were personally addressed. Great service.

May 2017
Dartford

The lady conducting the test was lovely and made everything clear and overall was a nice experience.

May 2017
Dartford

It was very reassuring to know all is well with our baby's ears. Our baby was tested really nicely, handled gently and everything was explained to us as it was done.

May 2017
Medway

Patient tester who explained everything and was very friendly.

April 2017
Dartford

Friendly and welcoming staff. Hearing Screen staff member (Kate) very reassuring and informative and very kind towards me and my baby.

April 2017
Dartford

Very professional, friendly and informative. Put our minds at rest.

April 2017
Medway

The hearing screening service was very friendly and took less that 5 minutes to complete, very happy.

March 2017
Medway

Excellent service, nice to know our son's hearing is fine at such a young age. Friendly staff.

March 2017
Tunbridge Wells

The lady which made the examination was really kind and nice. She explained for us everything clearly and with patience.

March 2017
Medway

Kind and professional nurse. Very helpful with information she gave us.

March 2017
Dartford

All service provided was professional and of the utmost care.

February 2017
Dartford

Friendly, very warm towards baby.

February 2017
Dartford

No waiting time. Very welcoming to children (and older siblings). Fast efficient screening.

January 2017
Dartford

Good idea, very helpful and polite team.

January 2017
Dartford

It was very informative and gave us peace of mind.

December 2016
Medway

Excellent service, very kind, warm and friendly. Really took great care with our baby.

December 2016
Dartford

Staff have been absolutely amazing, so reassuring, looked after us so well and kept us really calm. Very friendly.

November 2016
Swale

Pleasant staff, easy procedure and comfortable for baby.

November 2016
Tunbridge Wells

Very friendly, attentive and informative. Treated you like a person. Completely reassuring whatever the outcome of the test. Thank you.

November 2016
Medway

Quick good service, no issues, kind staff, gives reassurance to parents.

October 2016
Medway

The nurses are very helpful and very kind too, like they have met you before.

October 2016
Tunbridge Wells

The screening was conducted by a very helpful and kind nurse, who explained all that was involved and happening in a clear way, with advice on the next step.

October 2016
Dartford

The lady who did our test was Susie. She was excellent and very clear with what she was explaining. Thanks so much.

September 2016
Medway

Friendly and informative regarding the test and what is involved. Very important test to have done.

September 2016
Tunbridge Wells

Professional and friendly service, explanation of procedures throughout, kind respectful staff.

September 2016
Maidstone

The exceptional staff. They explained the procedures clearly and had fantastic people skills. She was also talented with children.

August 2016
Dartford

The person giving the exam was friendly and treated baby well.

July 2016
Medway

Great duty of care.

June 2016

Wonderful staff. Well informed and friendly.

June 2016
Medway

Very friendly and helpful staff. Can't fault them.

June 2016
Pembury

You are all wonderful people who provide a magnificent service. Many thanks.

June 2016
Medway

Lady was lovely and great with my baby.

May 2016
Dartford

Have looked after and took care so well, very happy my baby was taken good care of.

May 2016
Dartford

The check is necessary. Staff are really helpful, friendly and non-intrusive. Sensitive to needs of mum and baby.

April 2016
Pembury

Helpful, clear explanation of screening. Warm, friendly, welcoming atmosphere. Toddler made to feel welcome too.

April 2016
Medway

Great care and friendliness.

April 2016
Dartford

It was quick and thorough and the person who administered the test was friendly and explained everything clearly.

March 2016
Medway

Very helpful explained process well and also kind and patient.

March 2016
Dartford

They were professional and caring.

Jan-16

Friendly, efficient,effective service. (Dartford)

Jan-16

Extremely beneficial service. (Pembury)

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