St Augustine’s Business Centre
0300 123 1753 or 0300 123 2105
Monday to Friday, 9am to 5pm
Who we are
Our Community Chronic pain service is for patients registered with a Hillingdon GP who have persistent and severe pain and for whom surgery or other interventions would not be most appropriate.
What we do
Through a non-interventional approach, including medication rationalisation and a number of biological, physical and psychological methods, we guide patients through a complex and comprehensive pain assessment and management plan. The aim is for them to understand their pain, gain acceptance and engage in a management pathway that supports the development of long term self-management strategies.
We will accept patients into the service once diagnostics and involvement with other clinical services for the same problem have been completed. The service is aimed at patients who have not responded to standard treatments, or other treatment options are not appropriate.
Once a patient has been accepted for our service, they will attend an Introductory Talk: a 40min session explaining the remit of the service and the bio-psychosocial approach that we use.
Following this, they will then have a comprehensive first assessment by the Advanced Pain Practitioner, who will plan the clinical pathway in conjunction with the patient, which may include TENS, Acupuncture, Physiotherapy, Occupational Therapy, Psychology, a Pain Education Session and a Pain Management Programme.
How do you use this service?
Referrals are typically from GPs.
We do not accept referrals for stand-alone therapies such as acupuncture, psychology or Pain Management Programmes, as we provide a holistic pain management service. We work from three medical centres within Hillingdon (Cedars in Ruislip, Oakland and Shakespeare in Hayes). Some specialised elements of our service may be centralised at one location.