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18 February 2020

Staff survey shows KCHFT is one of the best community trusts in the country

Colleagues at Kent Community Health NHS Foundation Trust (KCHFT) say it is one of the best performing community trusts in the country when it comes to support from immediate managers and team working.

The statistics are revealed today in the national analysis of the annual staff survey of NHS across the country. The trust, which was rated as outstanding by the Care Quality Commission in July last year, is benchmarked against 15 other community trusts in England.

Overall, in eight of the 11 themes that make up the NHS staff survey, KCHFT is among the best performing in England and in two areas – immediate managers and team working – the trust is ranked as the best.

These two areas include:

  • support from an immediate manager
  • managers supporting training learning or development
  • involvement in decisions affecting the person’s team or area of work
  • receiving respect from colleagues
  • acting on concerns raised by patients
  • able to make improvements happen in an area of work
  • being given feedback about changes in response to reported errors, near misses and incidents.

Chief Executive Paul Bentley said: “I am enormously proud that all the work that we have done as a trust during the past five years is starting to come to fruition.

“Every step takes us a little bit further along the path towards delivering consistently high-quality healthcare for the people we serve and being the best employer. This marks another important milestone in our journey to do that.’’

Fifty nine per cent of the KCHFT workforce took part in the survey, held in the autumn last year. Paul said: “It’s an important temperature check for any health organisation – and myself, the Board and Executive Team always learn from the information it provides.’’

The trust achieved an 11 per cent increase in the number of team members who would recommend the organisation as a place to work at 70 per cent (59 per cent in 2018) and was above average in the number of people who often or always look forward to coming to work (62.8 per cent, compared to 57 per cent in 2018).’’

You can read the full set of results for KCHFT here.