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  • 99%

    Patient Satisfaction Score based on feedback from May 2015

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Your comments

  • Over many years, we have always had excellent care, from reception staff to all medical personnel - cannot fault at all. (Sevenoaks)

    June 2015
  • All the staff are very friendly and are willing to help with anything. (Sittingbourne)

    June 2015
  • Very helpful, gave my son a good check and kept him happy. Really pleased with the advice that was given. (Sheppey)

    June 2015
  • Helen was absolutely professional , made us feel comfortable and at ease at all times . Receptionists lovely too. (Sittingbourne)

    June 2015




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  • Civil partner’ should be a 'next of kin' option on booking-in system.

    Civil parter has now been added as an option on our booking-in system.
  • Do not like to write down my injury / illness details on the booking-in form. (Folkestone WIC)

    We have updated our booking-in form to read 'If you do not wish to write your illness/injury then please write 'personal'.
  • You were concerned about being overhead when giving personal details at reception.

    We displayed a notice informing patients that a form is available for completing personal details rather than giving them verbally (Edenbridge Minor Injury Unit).