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  • 100%

    Patient Satisfaction Score based on feedback from January 2015

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Your comments

  • Staff very caring and understanding. Spent time listening and explaining. (Folkestone)

    15 February 2015
  • Department always clean and welcoming. Staff explain clearly your treatments and when to return. (Deal)

    14 February 2015
  • I would like to say this is the second time I have brought my son up and the staff here are brilliant, they really are lovely people. Thank you. (Edenbridge)

    11 February 2015
  • I like coming here because the staff are friendly and they put you at ease with your worries. My son has been very calm while here. (Gravesham)

    28 January 2015




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  • Civil partner’ should be a 'next of kin' option on booking-in system.

    Civil parter has now been added as an option on our booking-in system.
  • Do not like to write down my injury / illness details on the booking-in form. (Folkestone WIC)

    We have updated our booking-in form to read 'If you do not wish to write your illness/injury then please write 'personal'.
  • You were concerned about being overhead when giving personal details at reception.

    We displayed a notice informing patients that a form is available for completing personal details rather than giving them verbally (Edenbridge Minor Injury Unit).