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  • 99%

    Patient Satisfaction Score based on feedback from October to December 2015

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Your comments

  • Excellent service - could not fault it. Lovely staff / nurses. (Gravesham)

    December 2015
  • Superb service, very little waiting and professional knowledgeble staff. Keep up the fantasic work you do. (Royal Victoria Hospita, Folkestone)

    December 2015
  • Very reassuring, prompt and wonderful. (Victoria Hospital, Deal)

    December 2015
  • I have always had good expereinces within the Minor Injury unit. Lovely staff, quick and helpful. (Sittingbourne Memorial Hospital)

    December 2015




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  • Civil partner’ should be a 'next of kin' option on booking-in system.

    Civil parter has now been added as an option on our booking-in system.
  • Do not like to write down my injury / illness details on the booking-in form. (Folkestone WIC)

    We have updated our booking-in form to read 'If you do not wish to write your illness/injury then please write 'personal'.
  • You were concerned about being overhead when giving personal details at reception.

    We displayed a notice informing patients that a form is available for completing personal details rather than giving them verbally (Edenbridge Minor Injury Unit).