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  • 99%

    Patient Satisfaction Score based on feedback from September 2014

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Your comments

  • Staff were/are amazing. Really care and listen which is brilliant, especially with a child. Thank you. (Sevenoaks)

    05 October 2014
  • Very professional and thorough service, seen by confident/qualified medical practitioner. (Sittingbourne)

    01 October 2014
  • Treated my daughter (5 years old) amazingly. Very patient and talked at her level. (Folkestone Walk-in Centre)

    24 September 2014
  • No complaints, the staff were fantastic and went above and beyond. (Sittingbourne)

    24 September 2014




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  • Do not like to write down my injury / illness details on the booking-in form. (Folkestone WIC)

    We have updated our booking-in form to read 'If you do not wish to write your illness/injury then please write 'personal'.
  • You were concerned about being overhead when giving personal details at reception.

    We displayed a notice informing patients that a form is available for completing personal details rather than giving them verbally (Edenbridge Minor Injury Unit).
  • We want easier access to clear patient information leaflets.

    We set up a Patient Information Library on our website.