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  • 99%

    Patient Satisfaction Score based on feedback from April to June 2015

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Your comments

  • Brilliant service, friendly helpful staff who are competent. (Gravesham)

    June 2015
  • Everybody was very friendly and professional. I felt looked after and very happy with my treatment. (Deal)

    June 2015
  • First point of contact really encouraged by support, attention to detail and clear courteous approach with humour. Excellent. (Deal)

    June 2015
  • The staff were absolutely fantastic - really kind and helpful. (Sevenoaks)

    June 2015

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  • Civil partner’ should be a 'next of kin' option on booking-in system.

    Civil parter has now been added as an option on our booking-in system.
  • Do not like to write down my injury / illness details on the booking-in form. (Folkestone WIC)

    We have updated our booking-in form to read 'If you do not wish to write your illness/injury then please write 'personal'.
  • You were concerned about being overhead when giving personal details at reception.

    We displayed a notice informing patients that a form is available for completing personal details rather than giving them verbally (Edenbridge Minor Injury Unit).