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  • 99%

    Patient Satisfaction Score based on feedback from April 2015

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Your comments

  • The service was excellent.I was made to feel very welcome and treated with the utmost kindness. (Gravesham)

    April 2015
  • I received prompt, kind, thorough and knowledgeable care. Thank you. (Sevenoaks)

    April 2015
  • Very patient and understanding. And also gentle and kind. (Folkestone)

    April 2015
  • This is an amazing service run by kind, caring, reassuring nurses/staff. A gem of a service offered for Sevenoak's families.  As a mother of two young children the minor injury service is invaluable. (Sevenoaks)

    February 2015




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  • Civil partner’ should be a 'next of kin' option on booking-in system.

    Civil parter has now been added as an option on our booking-in system.
  • Do not like to write down my injury / illness details on the booking-in form. (Folkestone WIC)

    We have updated our booking-in form to read 'If you do not wish to write your illness/injury then please write 'personal'.
  • You were concerned about being overhead when giving personal details at reception.

    We displayed a notice informing patients that a form is available for completing personal details rather than giving them verbally (Edenbridge Minor Injury Unit).