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  • 99%

    Patient Satisfaction Score based on feedback from November 2014

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Your comments

  • Reassuring and kind nurses and reception staff. Wound dealt with quickly and appropriately. Good follow up service suggested. (Gravesham)

    13 December 2014
  • Couldn't fault the ladies both at reception and the nurse who saw to my son when he hurt his arm today - they went above and beyond making him feel comfortable and explaining everything.  For a minute I didn't think he was going to want to leave! (Deal)

    10 December 2014
  • Everyone very professional from the nurse to the receptionist. (Edenbridge)

    04 December 2014
  • The nurse practitioner Zoe was fantastic with my son. Very kind, understanding first class service. Thank you. (Folkestone)

    17 November 2014




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  • Civil partner’ should be a 'next of kin' option on booking-in system.

    Civil parter has now been added as an option on our booking-in system.
  • Do not like to write down my injury / illness details on the booking-in form. (Folkestone WIC)

    We have updated our booking-in form to read 'If you do not wish to write your illness/injury then please write 'personal'.
  • You were concerned about being overhead when giving personal details at reception.

    We displayed a notice informing patients that a form is available for completing personal details rather than giving them verbally (Edenbridge Minor Injury Unit).